Refund policy
Returns & Refund Policy
At The Braai Commune™, we strive to provide quality products and excellent customer service. Please read the following policy before requesting a return or refund.
1. Change of Mind
All sales are final unless otherwise stated in this policy.
We do not accept returns, exchanges or refunds for change of mind, incorrect purchases, or if you no longer require the product after delivery, except where required by applicable South African law.
2. Damaged, Missing or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, contains missing components, or you receive the incorrect product, you must notify us within 48 hours of delivery by emailing support@thebraaicommune.co.za.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging
Failure to report visible transport damage within 48 hours may affect our ability to investigate or claim against the courier.
3. Product Concerns
If you believe your product has a manufacturing defect or any other issue, please contact us at support@thebraaicommune.co.za with your order number, photographs and a description of the problem.
All claims will be reviewed individually. Where necessary, the product may be inspected before a decision is made regarding the appropriate resolution.
4. Approved Returns
No product may be returned without our prior written approval.
Where a return is approved:
- the product must be returned with all supplied components and accessories;
- the product must be adequately packaged to prevent damage during transit;
- the customer is responsible for return shipping costs unless the return is due to our error or a manufacturing defect; and
- we reserve the right to inspect the product before any resolution is provided.
5. Refunds
Refunds will only be processed where approved by The Braai Commune™ or where required by applicable South African law.
Where approved, refunds will be made to the original payment method used for the purchase.
Shipping and delivery fees are non-refundable in all circumstances, including where a return is approved due to a manufacturing defect.
Refund claims must be submitted within 7 days of the delivery date. Claims submitted after this period will not be eligible for a refund. Where a valid defect is identified outside of this window, an exchange or repair may be offered at our discretion, in accordance with the Consumer Protection Act 68 of 2008.
6. Consumer Rights
Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.