Shipping policy

Shipping Policy

At The Braai Commune™, we are committed to delivering your order as quickly and safely as possible. All orders are fulfilled in partnership with Aramex South Africa, one of the country's leading courier networks.

The Braai Commune™ reserves the right to delay dispatch until payment has been successfully verified in order to protect against fraudulent transactions. The date that funds successfully clear is the date that the order will constitute as successfully being placed.

1. Standard Shipping (FREE)

We offer FREE nationwide standard shipping on all The Braai Commune™ Multifunctional Braai Tables within South Africa.

Estimated delivery time: 2–11 business days

Delivery times may vary depending on your location, courier operations, and whether your delivery address is within a major metropolitan or outlying area.

All standard deliveries are fulfilled by Aramex South Africa.

2. Express Shipping

If you require your order sooner, Express Shipping is available at an additional cost.

Express shipping fees are calculated based on your delivery location and will be displayed at checkout. If it doesn't show you will need to contact us via email to request express delivery and pay for this service separately. 

Estimated delivery time: 1–3 business days

Please note that express delivery is subject to courier availability and serviceability in your area.

3. Order Processing

Orders are typically processed within 1–2 business days of payment confirmation, during normal business days (Monday to Friday, excluding public holidays).

Orders placed after 14:00 may be processed for courier collection on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information via email.

Courier collections and dispatch are arranged during business hours only (Monday to Friday, 08:00–14:00). Orders confirmed after business hours or on weekends and public holidays will be processed on the next available business day.

The processing period commences from the date that payment is successfully verified and cleared, not from the date the order was placed.

Business days are Monday to Friday and exclude weekends and South African public holidays.

4. Delivery Areas

We deliver nationwide throughout South Africa.

Delivery times to remote or outlying areas may be longer than the estimated delivery times above.

Separate fees are charged for express deliveries.

5. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to no one being available to receive the order, the courier will make a follow-up attempt or hold the parcel at a designated depot for collection. It is the customer's responsibility to arrange redelivery or collection within the timeframe specified by the courier. The Braai Commune™ is not liable for delays or losses resulting from failed delivery attempts.

6. Transfer of Risk

Risk of loss and damage passes to the customer once the order has been collected by the courier. If your order arrives damaged, please refer to our Returns & Refund Policy.

7. Delivery Delays

While we work closely with Aramex South Africa to ensure timely delivery, delays caused by circumstances beyond our control (including severe weather, public holidays, high shipping volumes, or unforeseen courier delays) may occasionally occur.

If your order experiences an unexpected delay or has not arrived within the estimated timeframe, please contact us at support@thebraaicommune.co.za and we will keep you informed and provide updates where possible.